Question 1

What is eSignHub?

Accepted Answer

eSignHub is a free e-signature and legal document platform for startups and businesses. It lets you create, sign, and manage legally binding documents online. The platform offers 150+ professional legal templates, secure deal rooms, and enterprise-grade security. Built by ProspectingX Ltd, backed by Google for Startups and Cloudflare for Startups.

Question 2

What is an electronic signature?

Accepted Answer

An electronic signature (e-signature) is a digital method of signing documents that replaces handwritten signatures. E-signatures are legally binding in most countries under laws like the ESIGN Act (US), eIDAS Regulation (EU), and Electronic Communications Act (UK). They include audit trails, timestamps, and verification codes for legal validity.

Question 3

Who is eSignHub for?

Accepted Answer

eSignHub is designed for founders, startups, SMEs, law firms, and enterprise teams. Anyone who needs to create, sign, or manage legal documents can use eSignHub. The Free plan includes 150+ templates, deal rooms, and full compliance with 24-hour document retention. The Pro plan adds Founder Ops Suite, 5 GB storage, and more for growing businesses.

Question 4

How is eSignHub different from other e-signature platforms?

Accepted Answer

eSignHub offers truly free unlimited e-signatures with no trial period — no per-envelope fees, no forced trials. Most platforms charge £10–25/user/month for basic signatures alone. eSignHub provides 150+ templates, deal rooms, and full compliance at no cost with 24-hour document retention. The Pro plan (£19/month) adds Founder Ops tools, 5 GB storage, and unlimited usage.

Question 5

Are e-signatures from eSignHub legally binding?

Accepted Answer

Yes. eSignHub e-signatures are legally binding and comply with the eIDAS Regulation (EU), ESIGN Act (US), UETA (US), and Electronic Communications Act (UK). Every signature includes a unique verification code, IP address logging, timestamp, and a complete tamper-proof audit trail for legal admissibility.

Question 6

How do I send a document for e-signature?

Accepted Answer

Upload your PDF or choose from 150+ templates, fill in the details, add signer email addresses, and click Send. Signers receive a secure email link and can sign without creating an account. You get notified when each signer completes their signature. The entire process takes under 5 minutes.

Question 7

Do signers need an eSignHub account to sign?

Accepted Answer

No. Signers do not need to create an eSignHub account. They receive a secure email link, click it, review the document, and sign directly in their browser. No downloads, no registration, no fees for signers. This makes it easy to collect signatures from anyone.

Question 8

Can I add multiple signers to a document?

Accepted Answer

Yes. You can add multiple signers to any document with either parallel signing (all sign simultaneously) or sequential signing (sign in a specific order). Each signer gets their own secure link. You can track the status of each signer in real-time from your dashboard.

Question 9

What types of signatures does eSignHub support?

Accepted Answer

eSignHub supports three signature methods: draw your signature using mouse or touch, type your name and choose from professional signature fonts, or upload an image of your handwritten signature. All methods produce legally binding signatures with full audit trails.

Question 10

Can I use eSignHub for international documents?

Accepted Answer

Yes. eSignHub e-signatures comply with international regulations including eIDAS (EU), ESIGN Act (US), and Electronic Communications Act (UK). Documents can be sent to and signed by anyone worldwide. The platform supports multi-party signing across different countries and time zones.

Question 11

Is eSignHub really free?

Accepted Answer

Yes. The Free plan provides unlimited e-signatures, 150+ templates, deal rooms, and full ESIGN Act & eIDAS compliance at no cost, with no credit card required. Documents are retained for 24 hours. This is not a trial; the Free plan is free forever.

Question 12

What is included in the Free plan?

Accepted Answer

The Free plan includes unlimited e-signatures, 150+ legal templates, deal rooms with folder structure and analytics, 24-hour document retention, advanced search and filters, audit trails, ESIGN Act & eIDAS compliance, and completion certificates. No credit card required, no hidden fees.

Question 13

What does the Pro plan include?

Accepted Answer

The Pro plan (£19/month) includes everything in Free plus: Founder Ops Suite (20 modules for equity, tax credits, board management, and more), Business Plan Maker, VC Resources, custom branding, 5 GB storage, priority support, and unlimited templates and deal rooms.

Question 14

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel your subscription at any time from Settings > Billing in your dashboard. There are no cancellation fees, no long-term contracts, and no penalty. Your access continues until the end of your current billing period.

Question 15

Do you offer annual billing?

Accepted Answer

No. All eSignHub plans are month-to-month. You can upgrade, downgrade, or cancel at any time from Settings > Billing. There are no annual commitments required.

Question 16

How secure is eSignHub?

Accepted Answer

eSignHub uses 256-bit AES encryption for data at rest and in transit, with TLS 1.3 for all connections. The platform is fully compliant with the ESIGN Act and eIDAS (Simple) for legally binding e-signatures. Documents are stored on Cloudflare R2 with global CDN distribution and protected by SHA-256 document hashing and tamper-proof audit trails.

Question 17

Is eSignHub GDPR compliant?

Accepted Answer

Yes. eSignHub is fully GDPR compliant. We process data lawfully, collect only necessary information, and provide users full control over their data. You can request data export or deletion at any time. Our privacy policy details all data processing activities. Contact privacy@esignhub.com for data requests.

Question 18

What happens to my data on the Free plan?

Accepted Answer

On the Free plan, documents are stored permanently with full audit trail. All plans include permanent document retention and secure storage.

Question 19

Does eSignHub have an audit trail?

Accepted Answer

Yes. Every document includes a complete audit trail recording: who viewed, signed, or declined; exact timestamps; IP addresses; device information; and signature verification codes. This audit trail is tamper-proof and provides legal evidence of the signing process.

Question 20

Where is my data stored?

Accepted Answer

Documents are stored on Cloudflare R2 with global CDN. The application backend runs on Google Cloud Platform (europe-north1 region). Database is hosted on MongoDB Atlas. All data is encrypted with 256-bit AES at rest and TLS 1.3 in transit, with UK FCA-aligned data handling practices.

Question 21

How many templates does eSignHub have?

Accepted Answer

eSignHub offers over 150 professional legal document templates covering NDAs, employment contracts, shareholder agreements, service agreements, IP assignments, loan agreements, board resolutions, and more. All plans include access to all 150+ templates.

Question 22

Can I upload my own documents for e-signature?

Accepted Answer

Yes. You can upload any PDF document, place signature fields with drag-and-drop, assign fields to specific signers, and send for e-signature. You can also add text fields, date fields, and initials fields. The uploaded document retains its original formatting.

Question 23

What document formats does eSignHub support?

Accepted Answer

eSignHub supports PDF documents for upload and signing. Templates generate professional PDFs from built-in forms. All signed documents are downloaded as PDF files with embedded signatures, audit trails, and verification information.

Question 24

Can I customise the templates?

Accepted Answer

Yes. Every template includes a smart form with customisable fields. As you fill in the form, the document preview updates in real time. Templates support conditional sections that show or hide content based on your inputs, so each document is tailored to your specific needs.

Question 25

What is a deal room?

Accepted Answer

A deal room (also called a virtual data room or VDR) is a secure online space for sharing confidential documents during M&A transactions, fundraising, due diligence, or any scenario requiring controlled document access. eSignHub deal rooms include folder structure, granular access controls, and activity analytics.

Question 26

How do deal room access controls work?

Accepted Answer

Deal room owners can set granular permissions per document and per user. Control who can view, download, or print each file. Require NDAs before granting access. Track all activity including views, downloads, and time spent on each document. Revoke access instantly at any time.

Question 27

What is the Founder Ops Suite?

Accepted Answer

The Founder Ops Suite is a collection of 20 specialised modules for startup operations, available on the Pro plan. It includes: Business Plan Maker, VC Resources, Equity Manager (cap table), EMI Valuation, R&D Tax Credits, Share Transfers, Board Management, US Expansion guidance, and Exit Manager.

Question 28

Do I need the Pro plan for Founder Ops?

Accepted Answer

Yes. The Founder Ops Suite is exclusively available on the Pro plan (£19/month). This includes all 20 modules along with everything in the Free plan, Business Plan Maker, VC Resources, custom branding, 5 GB storage, and priority support.

Frequently Asked Questions

Is it free?

Legally binding?

Secure?

General