Cookie Policy & Preferences
Manage Cookie Preferences
Under the UK Privacy and Electronic Communications Regulations (PECR) and the EU General Data Protection Regulation (GDPR), we require your consent before placing non-essential cookies on your device.
Control how we use cookies below. Your preferences are saved immediately and applied to all pages.
Strictly Necessary
Always OnThese cookies are essential for the website to function. They enable core features such as user authentication, session management, security protection, and accessibility. You cannot opt out of these cookies — the site would not work without them.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| nuxt-session | eSignHub | Maintains your login session | 7 days |
| esignhub_consent | eSignHub | Stores your cookie consent choices | 400 days |
| __cf_bm | Cloudflare | Bot management & security | 30 mins |
| cf_clearance | Cloudflare | WAF / DDoS clearance | 30 mins |
Functional
These cookies enable enhanced functionality and personalisation, such as remembering your language and theme preferences. Disabling them may cause some features to function less smoothly.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| locale | eSignHub | Remembers your chosen language | Session |
| color-mode | Nuxt UI | Remembers light/dark theme preference | 1 year |
| onboarding_completed | eSignHub | Welcome tour completed flag (localStorage) | Persistent |
Analytics
These cookies help us understand how visitors interact with our website by collecting data anonymously. We use this information to improve our services and user experience.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga / _ga_* | Google Analytics | Unique user identification & page tracking | 2 years |
| _gid | Google Analytics | 24-hour user identification | 24 hours |
| ph_* | PostHog | Product analytics, session replay | 1 year |
| mp_* | Mixpanel | Event tracking & user journeys | 1 year |
| _cs_* | Contentsquare | Session heatmaps & UX analytics | 13 months |
Marketing
These cookies are set by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites. They do not directly store personal information but are based on uniquely identifying your browser and device.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _uetmsclkid | Microsoft / Bing Ads | Conversion tracking from Bing search ads | 90 days |
| MUID | Microsoft / Bing Ads | User identifier for ad targeting | 1 year |
| _uetvid | Microsoft / Bing Ads | Visitor ID for UET tag | 16 days |
About Cookies
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. Under the UK PECR and EU ePrivacy Directive, we must inform you about the cookies we use and obtain your consent for non-essential cookies before placing them on your device.
Legal Basis
Strictly necessary cookies are placed under the "legitimate interests" exemption in PECR Regulation 6(4) and do not require consent. For all other cookie categories (functional, analytics, and marketing), we rely on your explicit consent as required by Article 5(3) of the ePrivacy Directive and Regulation 6 of PECR, underpinned by the GDPR's consent requirements (Article 6(1)(a) and Article 7).
How We Use Cookies
eSignHub uses cookies to:
- Keep you signed in to your account (necessary)
- Protect you from bots and DDoS attacks via Cloudflare (necessary)
- Remember your language and theme preferences (functional)
- Understand how visitors use our site to improve the experience (analytics)
- Measure the effectiveness of our advertising campaigns (marketing)
Third-Party Cookies
We use cookies from the following trusted third parties:
- Cloudflare: Security, bot management, and DDoS protection (necessary)
- Google Analytics: Website traffic and usage analytics (analytics)
- PostHog: Product analytics and session replay (analytics)
- Mixpanel: Event tracking and user journey analysis (analytics)
- Contentsquare: UX analytics and session heatmaps (analytics)
- Microsoft / Bing Ads: Advertising conversion tracking (marketing)
- Stripe: Secure payment processing (necessary, loaded only on checkout)
Your Rights
You have the right to:
- Accept or reject non-essential cookies at any time
- Change your cookie preferences using the controls above
- Withdraw your consent at any time (use the "Withdraw Consent" button above)
- Control cookies through your browser settings
- Request deletion of data collected via cookies under GDPR Article 17
Managing Cookies in Your Browser
Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options" or "Preferences" menu of your browser. Please note that disabling cookies may affect the functionality of our website.
Contact Us
If you have questions about our use of cookies or wish to exercise your data protection rights, please contact us at [email protected].